Information We Collect
Information We Collect
GSC may collect information from individuals who visit GSC website, individuals who register to use our Services and companies who obtained personal information in accordance with applicable laws and make it available to us by means of using our Services and products (hereinafter “you” or “Customer”).
When you register, request product informationor support from GSC, GSC collects your name, company name, title, phone, ande-mail address. If you register for an account on GSC website, we will alsocollect the username (your e-mail address by default) and password you createfor your account.
When you purchase services on GSC website, GSCcollects your first name, middle name, last name, phone, e-mail, company name,address.
When you subscribe to our blog, GSC collectsyour e-mail address.
When our Customer or GSC registers an individual to be able to use the Services to access Mission Information, we will receive additional information including the email address associated with individual’s email. We may also obtain information that you upload to the App as part of any mission (“Mission Information”). When you upload information, we may also collect associated location information and time stamped information, which we may combine with other information that we have collected under this Policy.
You can be added to the GSC mailing list upon request; subscriptions to the mailing list can be cancelled at any time.
You can engage in communications with a GSC software support representative during which you may provide certain information as required to assist you with your questions. Additionally, when you submit a request, review or comment to our software support department or participate in any interactive services GSC offers (today or in the future), we may ask you for your e-mail address or other contact information so we can follow up with you and we may obtain other personal information about you.
During the phone call, GSC may collect your first name, last name, phone, e-mail or any other data that you may provide.
If you connect to a SNS through our Services, you authorize us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.
GSC may also collect personal information under the direction of its Customers. When the personal information is electronically submitted by our Customers to GSC for hosting and processing, GSC will not access, review, check, share, distribute, or reference any such personal information except as provided in the Agreement with the Customer, or as may be required by the legal regulations.
When we collect personal information under the direction of our Customers, we have no direct relationship with the individuals whose personal data we process. If you are a customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly.
How We Use Your Information
We use personal information in the normal course of our business to perform the services you and our Customers request.
We use the information we collect from you to automatically pre-populate some variables in applications, for instance:
Your e-mail may be used as the application login, as a default value in "From Field" when you set-up e-mail missions, and as a default e-mail for application updates and alerts.
We use your personal information to contact you personally through phone or e-mail regarding your application account or to respond to your request.
We also use the information we collect from you and our Customers during the period of your/our Customer’s subscription and for up to 2 months after the request/subscription expiration to periodically send you/our Customer GSC related e-mail communications that contain application hints/tips, corporate news and updates and/or invites to webinars/training sessions.
Our e-mail notification system stores your e-mail addresses on our server in a secured location. These e-mail addresses are kept on the server for tracking and click notification purposes. Much like GSC data, these addresses are yours, not the property of GSC. Our Customer Support team may examine these lists for support and troubleshooting purposes. GSC will never use or sell these e-mail addresses to anyone; any attempt to access your e-mail addresses without your authorization will be prosecuted.
When you provide us with personal data during the phone call, we will use it to fulfill the required support services or resolve any issues that you might have. Subject to the applicable legal requirements, we may record the phone calls and further use the call recordings for training and quality monitoring purposes.
When you provide your e-mail address to receive GSC newsletters we will only use your e-mail to send the newsletter to you. You may opt-out of receiving GSC newsletters at any time by following the instructions provided with it, updating your user profile, or by sending us an e-mail. We will make sure to process your request within 10 business days.
We also use aggregate information to determine what is of interest to our users as a group, and thereby improve our website.
We may use your information to track, collate, and analyze your use of the Services, and your progress in completing any missions, process and deliver contest entries and rewards, respond to your comments and questions, send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages; communicate with you about new contests, promotions, rewards, upcoming events, and other news about products and services offered by the GSC and our selected partners; and link or combine it with other personal data we get from third parties, to help understand your needs and provide you with better service.
We may transfer personal information to companies that help us provide our information, products or services to you, such as agents, service providers, consultants. For instance, we may use e-mail service providers to send out e-mails on our behalf, and a payment processing company to bill you for services. We only share the information we collect with the third parties for the purposes of providing that service. Transfers to subsequent third parties are covered by the service agreements, agreements with our Customers. These companies are authorized to use your personal information only as necessary to provide these services to us.
These services may include:
Providing customer service
Sending marketing communications
Fulfilling subscription services
Conducting research and analysis
Providing cloud computing infrastructure
With your consent, we may share your information with third parties for their own marketing purposes subject to their separateprivacy policies.
We may share your information in connection with or during negotiation of any merger, financing, acquisition, or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets to another company.
We determine the personal data retention periodon the basis of kinds of personal data processed and the potential risk of harmfrom unauthorized use of the personal data.
We will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customer. GSC will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will retain information derived from cookies or other tracking technologies for a reasonable period of time starting from the date such information was created.
Cookies and Tracking Technologies
Cookies (or similar technologies) are used by GSC and our partners, affiliates, analytics or service providers, including Google, HubSpot, Capterra, Bing, LinkedIn, and AdRoll. Cookies are small files produced by websites you visit which store information on the device you are using as you navigate the web pages.
Information Automatically Collected
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
Important Note for European Visitors
We process personal information for the purpose of providing the service for which the Customer has engaged GSC, to comply with our internal policies and legal requirements regarding records keeping, to comply with any contractual obligations connected to the services provision, to develop and improve our websites, handle your requests, to comply with our legal obligations and satisfy our legitimate interest in prevention of fraud, misuse of services, money laundering, enhancement and growth of our business, to ensure physical security, IT and network security, to comply with judicial proceedings, court orders and other official rulings.
The lawful basis for collecting and processing your personal information will depend on the type of personal information collected and purposes of its processing. Depending on the circumstances, GSC may rely on the following lawful basis of your personal data processing:
- you have given your consent to the processing;
- processing is necessary for the performance of acontract with you or for your benefit;
- processingis necessary to comply with GSC’s legal obligations;
- processing is necessary to protect your vital interests or vital interests of another natural person;
- processing is necessary for ensuring GSC’s legitimate interests, and there is no undue risk to your interests, fundamental rights and freedoms;
GSC’s representative in the UK is Designlogic Limited, The Square, Basing View, Basingstoke, Hampshire, RG21 4EB UK.
GSC’s representative in the EU is DPO Consulting, in Paris, France.
You may reach data protection representative at DPO Consulting by sending an e-mail to the following address: email@example.com.
You can reach GSC Data Protection Officer at firstname.lastname@example.org or (781) 849-8118.
Your Rights Regarding Your Personal Information
Upon request, if applicable, GSC will provide you with information about whether we hold any of your personal information.
You have the following rights regarding your personal information:
- Right to access: you may address GSC with a request to access your information processed by GSC at any time;
- Right to correct (rectify) your personal information: you may update your personal data within your account whenever needed on your own or e-mail our customer support for any assistance needed;
- Right to withdraw consent at any time: you may withdraw your consent to your personal data processing at any time without being required to provide reasons for your decision. To withdraw your consent to the data processing, please contact GSC support team;
- Right to request deletion (erasure) of your personal data: right to erasure or “right to be forgotten” may be fulfilled by asking for your personal data GSC holds to be deleted in certain circumstances. This includes, for example, situations when the data our company holds on you is no longer needed or when your data has been used unlawfully;
- Right to data portability (transfer your data): this right allows you to receive your personal data from the company and store it for your personal use or reuse it for purposes across various services;
- Right to restrict the processing of personal information concerning you or personal data being processed: upon providing a particular reason, you can limit GSC’s use of your personal information. This is an alternative to request on erasure of your personal data;
- Right to object: you have a right to object to the processing of your personal data by GSC at any time. This will allow you to stop or prevent GSC from processing your personal data. You may object to your personal data processing in relation to all of the personal data GSC holds about you or only to certain information. Objection to processing may also relate to a particular purpose GSC is processing the data for. This right also includes a right to object to GSC processing of your personal information for direct marketing purposes.
You can fulfill the above-mentioned and other rights youhave regarding your personal information by making the change within theplatform and APP or by e-mailing our Customer Support at email@example.com or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
You also have a right not to be subject to automated decision-making, including profiling, which produces legal effects or significantly affects you. GSC does not have automated decision-making on its websites at the moment.
Where we process your Personal Data based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
GSC acknowledges that you have the right to access your personal information. However, in situations where GSC processes our customers’ data (acts as processor), it has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data, or exercise the other legal rights, should direct his query to GSC’s Customer (the data controller). If requested to remove data, we will respond within a reasonable timeframe.
Notice For California Residents
If you are a California resident, you have thefollowing rights regarding your personal information under the California Consumer Privacy Act (“CCPA”), which went into effect on January 1, 2020.
Right to know what personal information we collect about you and the purposes of that collection
Right to know how your personal information isused
Right to know with whom we share your personal information
Right to know whether any of your personal informationis “sold” or “shared”
We do not share, sell, rent out, or otherwise willfully disclose your personal information.
Right to correct inaccurate personal information
You may update your personal data within your account whenever needed on your own or e-mail our customer support for any assistance needed.
Right to limit (opt out of) the use and disclosure of sensitive personal information
GSC does not collect sensitive personal information from you, but if you have any additional questions about your sensitive data collection and processing, please feel free to contact us at: (720) 773-8696 or send an e-mail to firstname.lastname@example.org.
Right to access information and opt out of automated decision-making technology
GSC does not have automated decision-making on its websites at the moment.
Right to access, request, and receive the personal information
You have the right to request which personal data was collected about you and receive a copy of such information. We will disclose and deliver the required information to you in the manner described in the CCPA after receiving a verifiable request from you.
Right to “Opt Out of Sale or Sharing” of your personal data
We do not sell or share your personal data with third parties and do not offer an “opt out” mechanism. If you have any questions or concerns about this, please feel free to contact us.
Right to request deletion of your personal data
You have the right to request deletion of your data from our or other party systems to the extent provided by the CCPA. Please contact us at (720) 773-8696 or send an e-mail to email@example.com to request deletion of your data.
We will not discriminate against you for exercising any of your CCPA rights. For instance, we will not deny you goods or services; charge you different prices or rates for goods or services, including through granting discounts or other benefits, or impose penalties; provide you a different level or quality of goods or services; suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Please Contact Us if you have any further questions regarding your rights under the CCPA.
Cross-Border Data Transfers
Transfer of personal data collected from Individuals
When processing personal information transferred from the European Union, Switzerland and United Kingdom to the third countries, we rely on the European Commission's adequacy decisions about certain countries, use Standard Contractual Clauses approved by the European Commission, implement other means for ensuring adequate safeguards, or obtain your consent. You can receive more detailed information regarding the protection given to your personal data when it is transferred outside the European Economic Area and UK (including a sample copy of suitable safeguards or information regarding where they have been made available) by contacting us.
By using our website and providing us with your personal data, you consent to your personal data transfer to the United States and other countries outside of your jurisdiction in which we operate.
In the event that you do not consent to GSC processing your personal information, GSC may not be able to deliver the contracted services to you.
Transfer of personal data collected from Customers
When our Customers’ personal data is transferred from the EEA, the United Kingdom, or Switzerland to the third countries, GSC relies on Standard Contractual Clauses and adequacy decisions about certain countries, as applicable. For the transfer of personal data GSC signs Data Processing Agreement that includes the Standard Contractual Clauses.
EU-U.S. Privacy Shield
For the processing of personal information transferred from the European Union and United Kingdom to the United States, GSC participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. GSC is committed to subjecting all personal data received from European Union (EU) member countries and UK, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.
Although the EU-U.S. Privacy Shield has been ruled invalid for the transfer of data, where personal information has already been transferred to the U.S. on the basis of the EU-U.S. Privacy Shield, we will continue to protect personal information from the EU, the United Kingdom, according to the standards of the Privacy Shield and applicable EU law. To learn more about the Privacy Shield Framework, or to view the certification for GSC, please visit the U.S. Department of Commerce’s Privacy Shield List.
GSC is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. GSC complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and UK, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, GSC is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, GSC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the JAMS or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of the JAMS are provided at no cost to you.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
How We Protect Your Information
Any information collected and processed by GSC is treated with the utmost confidentiality. GSC will not share, sell, rent out or otherwise willfully disclose any personal information gathered from Customers. We will make no public release of any personal information that is collected through our proprietary GSC tool.
The security of your personal information is of great importance to GSC. We use various kinds of technical, physical, electronic, and administrative security mechanisms that are designed to protect your and our Customer’s data from loss, damage, deletion, misuse, unauthorized access, disclosure or alteration.
When you register with us or log in to our website, you can use a secure connection, ensuring that no one can steal your username and password, and use that to access any other information about you.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can e-mail us at firstname.lastname@example.org.
GSC does not target its website to children, andwe will never knowingly collect personal information from children. If you haveinformation that your children or any children under your care have provided uswith information without your consent, please contact us at email@example.com. If we becomeaware that a subscriber is under the age of 16 and has registered, we willremove their personal information from our files.
By using www.gotpotcheck.com or any GSC products, you represent and warrant that you are not under 16 years of age.
Dispute Resolution Process
GSC will review the submitted request and assignit a tracking number. GSC will then respond to you, acknowledging receipt ofthe request, and outline the next steps in the process.
To help GSC more effectively respond to yourrequests, please provide us with any supporting material that would be usefulin the investigation:
- A detailed description of the complaint, incident, or vulnerability
- Date and time of the occurrence
- Individuals involved in the occurrence
- Tool output
- Any other pertinent information
The information Customers share with GSC as part of this process is kept confidential within GSC and will not be shared with third parties without the Customer’s permission.
If the case has been confirmed, GSC will work to investigate and validate the reported incident or vulnerability. If additional information is required in order to validate or reproduce the issue, GSC will work with the Customer to obtain it.
In the event that violations of GSC Privacy and/or Security Policy are discovered, GSC will immediately seek a solution to the violating actions.
Upon completion of the investigation, information on the resolution will be delivered to the Customer.
The individual has a right, under certain conditions, to invoke binding arbitration or lodge a complaint with a supervisory authority.
We may display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name on the our website. If you want your testimonial updated or removed, please contact us at (720) 773-8696 or send an e-mail to firstname.lastname@example.org.
GSC is authorized to make descriptive references to Customer's company name and URL on GSC website and collateral promotional materials. All references to Customer's name and URL will insure the benefit to the Customer. If you want your company name and URL removed please contact us at (720) 773-8696 or send an e-mail to email@example.com.
If you choose to use GSC referral service to refer a company to our website, we will ask for your contact's name, phone number and e-mail address. We will attempt to contact the referred company using the data you provided. GSC stores this information for the purpose of sending contact e-mails and tracking the success of our referral program. If we are contacting you because your e-mail address was submitted to us via our referral service and wish to request your e-mail address no longer be used by us, you may do so by contacting us at (720) 773-8696 or send an e-mail to firstname.lastname@example.org.
The information we collect is never sold, rented out, leased, traded, swapped, marketed, exchanged, bartered, distributed, or disclosed in any way. GSC and its users agree to never initiate any SPAM e-mailing. GSC anti-spam policy falls in compliance with US CAN-SPAM Act of 2003 S. 877
Third Party Websites
Third Party Advertisers
We may partner with a third party to either display advertising on our website or to manage our advertising on other websites. Our third-party partner may use technologies such as cookies to gather information about your activities on this website and other websites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here: https://optout.aboutads.info/. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
If GSC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via e-mail and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We encourage you to periodically review this page for the latest information on our privacy practices.
You can also send your request by mail:
GSC Helium, LLC
859 Willard Street,
Suite 400, Quincy MA 02169