When employees are not invested in their jobs, it shows—in the bottom-line of the business, and in the quality of the customer experience.
Employees who don’t feel informed, supported, or heard are less productive, show higher levels of absenteeism, and leave their jobs more frequently than those who have access to learning and development opportunities and are engaged in their work.
While companies spend billions of dollars a year hiring and training new employees, the impact a disengaged employee can have on the customer experience is costly in both the short and long term. Historically, customer experience leaders see shallower downturns, rebound more rapidly, and achieve three times the total shareholder returns in the long run compared with the market average, and well-trained team members with clear objectives and systems of measurement are key to their success. 
Now more than ever, customers require safe, convenient service, personalization, and transparency from the brands they support. To meet these expectations, frontline team members need tools that help them stay informed, engaged, rewarded, and inspired on the job each day.
Teams with low employee engagement experience 41% more turnover. 
tasks completed in GoSpotCheck to date globally.
GoSpotCheck helps brands engage, train, incentivize, and guide frontline teams through an intuitive and easy-to-use mobile application that makes it easier to get work done efficiently. Distribute training materials, product and program overviews, feedback surveys, and more, and track participation and learning attainment in real-time through GoSpotCheck’s reporting dashboards. Build leaderboards to incentivize engagement and reward top-performing teams or individuals, and celebrate wins.
Team members who feel employers are investing in them and listening to their feedback reward companies with higher levels of engagement, quality of work, willingness to take on additional responsibility, and loyalty. For brands with large teams, investing in employee engagement supports long-term growth and scalability.
One inspired team member can produce as much as 2.25 satisfied team members.