When employees are not invested in their jobs, it shows—in the quality of the customer experience, and the bottom line of the business.
Employees who don’t feel informed, supported, or heard are less productive, show higher levels of absenteeism, and leave their jobs more frequently than those who have access to learning and development opportunities and are engaged in their work. 
And while companies spend billions of dollars a year hiring and training new employees, the impact a disengaged employee has on the customer experience is costly. In contrast, customer experience leaders see shallower downturns, rebound more rapidly, and achieve three times the total shareholder returns in the long run compared with the market average. Well-trained team members with clear objectives and systems of measurement are key to their success. 
Teams with low employee engagement experience 41% more turnover. 
tasks completed in GoSpotCheck to date globally.
Now more than ever, customers require safe, convenient service, personalization, and transparency from the brands they support. To meet these expectations, frontline team members need mobile tools to stay informed, engaged, and inspired on the job.
GoSpotCheck helps brands engage, train, incentivize, and guide frontline teams through an intuitive mobile app that makes it easy to get work done efficiently. As teams receive training materials, product and program overviews, feedback surveys, results amplify.
Teams can also configure custom leaderboards to track learning attainment, reward top-performers, and celebrate wins.
Companies who focus on employee engagement experience 59% less turnover and 21% greater profitability than those who don’t. Training is vital to increasing employee engagement, and 68% of today’s workforce wants more access to learning and development opportunities on the job. Well-trained teams provide a better customer experience and outperform competitors by 147%. 
For brands with large teams, investing in employee engagement supports long-term growth and scalability, the right way.
One inspired team member can produce as much as 2.25 satisfied team members.