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Training, Engagement + Corrective Action
The customer experience will never exceed that of the team member experience. Well-trained teams are more confident, better-prepared, and more motivated to serve your customers.
When employees are not invested in their jobs, it shows—in the quality of the customer experience, and the bottom line of the business.
Employees who don’t feel informed, supported, or heard are less productive, show higher levels of absenteeism, and leave their jobs more frequently than those who have access to learning and development opportunities and are engaged in their work. [1]
And while companies spend billions of dollars a year hiring and training new employees, the impact a disengaged employee has on the customer experience is costly. In contrast, customer experience leaders see shallower downturns, rebound more rapidly, and achieve three times the total shareholder returns in the long run compared with the market average. Well-trained team members with clear objectives and systems of measurement are key to their success. [2]
Teams with low employee engagement experience 41% more turnover. [2]
tasks completed in GoSpotCheck to date globally.
Now more than ever, customers require safe, convenient service, personalization, and transparency from the brands they support. To meet these expectations, frontline team members need mobile tools to stay informed, engaged, and inspired on the job.
GoSpotCheck helps brands engage, train, incentivize, and guide frontline teams through an intuitive mobile app that makes it easy to get work done efficiently. As teams receive training materials, product and program overviews, feedback surveys, results amplify.
Teams can also configure custom leaderboards to track learning attainment, reward top-performers, and celebrate wins.
Companies who focus on employee engagement experience 59% less turnover and 21% greater profitability than those who don’t. Training is vital to increasing employee engagement, and 68% of today’s workforce wants more access to learning and development opportunities on the job. Well-trained teams provide a better customer experience and outperform competitors by 147%. [3]
For brands with large teams, investing in employee engagement supports long-term growth and scalability, the right way.
One inspired team member can produce as much as 2.25 satisfied team members. [4]
Develop missions to meet your unique training objectives. Choose from 12 task types, attach reference material, and measure performance. Create efficiencies with conditional logic, so that only relevant materials are distributed and tested by role, location, or program type. Help teams learn in the flow of work and remain present with customers on mobile.
Assign the right task, at the right place, to the right person, at the right time. Seamlessly guide frontline teams through critical product knowledge, brand, and company culture materials, while gaining instant visibility into knowledge acquisition, retention, and gaps.
This is the way a Millennial expects to learn, and it’s where training in retail is going. We’re seeing that teams retain the information much longer—it’s what they expect, and it’s a better experience for them. We’re also seeing an improvement in morale and retention, and we believe the two are tied to better employee experience.”
Matt McLain
Director of Talent Development, Save A Lot
Jacob Talley
AHI
Track and drive merchandising & marketing excellence to ensure your brand is optimally positioned in every location.
Perfect the sales process, create efficiencies for your field team, spot opportunities, seize market share, and build institutional knowledge.
Improve operational execution with context, prioritization, and real-time alerts. Guide teams through projects and tasks efficiently. Measure SOP compliance in real-time.
Ensure your food safety and quality assurance protocol are followed in every location by establishing clear expectations, documenting compliance, and mitigating risk in real-time.
Schedule a live, over-the-phone demo to see GoSpotCheck in action and learn how it can power your business.
