By using GoSpotCheck for the “new product launch” audit, field reps reduced time collecting data at restaurant locations by 75%. Similarly, management lessened the time aggregating and organizing data by an astounding 97% (Figure 1).
These gains in efficiency allowed for two major improvements within this Top 5 Fast-Casual Restaurant’s organization:
The four-week audit on the new menu item demonstrated that this restaurant drastically improved internal efficiency and productivity. GoSpotCheck helped the fast-casual leader reduce cycle times by almost half.
Data from GoSpotCheck Missions showed a reduction from a 30% range in total product execution to a 16% range (Figure 2). The restaurant’s management was able to quickly react to findings from early test markets and vastly enhance overall performance.
Instant feedback and real-time data decreased the number of product issues over the course of a few weeks.
Inside the GoSpotCheck dashboard, this Top 5 Fast-Casual Restaurant can filter audit results by location, rep, account, and more. The aggregated data helps quickly identify which regions are performing consistently against product standards and isolate regions showing variances.
During the “new product launch,” the bottom three regions averaged a variance from standards of 28.6%, and the top three regions averaged a variance of 11.3% from standards (Figure 3).
Armed with this information, the restaurant’s leadership directed training and education towards locations that needed additional resources. Furthermore, the top performing regions became examples for company-wide best practices.
This Top 5 Fast-Casual Restaurant continues to grow and expand. Executives implemented GoSpotCheck’s mobile application and web dashboard to manage data collection and reporting, thus increasing transparency within the organization and consistent performance across all units. Data measurement and quality assurance reached new heights, and employees became more efficient as a result of additional time-savings.
Today, the restaurant focuses efforts strategically while operations continue to improve, field execution is measured, and calculated decisions are made with real-time data