Frequently Asked Questions

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Frequently Asked Questions

What is GoSpotCheck?

GoSpotCheck is enterprise software for field-based teams. Our web and mobile apps enable businesses to leverage their own employees to gather real-time retail intelligence. This data is displayed on our web dashboard, allowing managers to spot trends and view urgent issues from the field, in order to make better business decisions.

How does GoSpotCheck work?

When you sign up for GoSpotCheck as a business’ administrator, you will get a login to our web dashboard. From here you can create missions that you deploy to specific locations and specific employees’ smartphones. These employees then fill out the missions at the required locations, and the data will instantly be sent back to the web dashboard for you to analyze and share.

What is a mission?

A mission is just a fun term for a survey to be completed by a specific person at a specific location. You build missions on our web dashboard. You can add as many question tasks as you would like to each mission. We support the following types of question tasks: Y/N, Multiple Choice, Multiple Select, Sliding Scale, Pictures, Short Answer, Price, Count, Date, Searchable Lists and Conditional tasks.

Who uses GoSpotCheck, customers or employees?

Your own employees or extended network can use GoSpotCheck. You choose who these users are and send the custom missions directly to their smartphones and tablets via our mobile app.

Who in my organization should use the GoSpotCheck app?

Anyone can use it, but we typically see Operations, Merchandising, Sales or Marketing departments using it the most. It can also be used as a company-wide solution so even executives can take photos within retail locations through GoSpotCheck, and not have to worry about sending them in an email. Some of our larger customers extend GoSpotCheck’s capabilities to third parties and distribution partners to help them with data collection.

Who are some of GoSpotCheck's customers?

GoSpotCheck’s customers range from Consumer Packaged Goods Companies to Quick Service Restaurants to Hospitality Brands. Any business with operations across multiple locations, looking to gain insight gathered by its employees, is a potential customer of GoSpotCheck. Check out these GoSpotCheck customer success stories to learn more.

Can GoSpotCheck be integrated into any of my current systems?

Yes! You can pull your data from our system to yours via the GoSpotCheck API. You can also integrate data streams through our advanced reporting dashboard. All integrations are scoped out with our development team so we can give you an accurate price quote. Contact sales@gospotcheck.com if you are interested in learning more.

What kind of devices are supported by GoSpotCheck?

Currently, we are available on Android and iOS smartphones and tablets. In addition, we have a web form that enables employees to access GoSpotCheck missions from a computer or any other smart device.

How much does GoSpotCheck cost?

We would need to know your particular use case, how many locations you need spotchecked and how many employees you would have using the app, to make a proper price quote. Although pricing can vary, to give you a ballpark number, monthly costs can start as low as $500.

How does GoSpotCheck protect and secure my data?

All the data your employees submit through our app is stored securely on our cloud-based servers, and it is NOT saved locally on the employees’ devices. Additionally, all data transferred to the system is encrypted using 256 bit SSL encryption.

How long does it take to get started?

You can get up and running in less than 10 minutes. Create a mission and deploy it to your field team instantly. No training is required although we offer webinars and extensive support just in case.

Do you offer a trial period?

Yes! Fill out our demo form or call us at (888) 364-2650 to get your team signed up for a free two week trial.

Why should we use GoSpotCheck instead of what we are currently doing?

Our guess is that you are currently using a slew of tools to gather your field data now, including spreadsheets, emails and handwritten notes. We will streamline this effort for you, making data available in real-time, plus our product is EASY to use.

Are there any job openings at GoSpotCheck?

We are always looking for new team members. Please visit our Careers page to view a list of our current job openings.